> For the complete documentation index, see [llms.txt](https://docs.console.zenlayer.com/welcome/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.console.zenlayer.com/welcome/cn/cloud-networking/cloud-networking-faq/why-is-my-private-connect-state-inactive.md).

# 为什么我的二层网络状态为不可用？

## 背景信息

在创建过程中，服务状态为 **不可用**。一旦创建完成，服务状态会与底层资源状态同步。

<figure><img src="/files/iscm34p9x3XTOmmR6ey0" alt=""><figcaption><p>服务正在创建</p></figcaption></figure>

<figure><img src="/files/atkGhEM62Pi66UN64aax" alt=""><figcaption><p>已创建并处于可用状态的服务</p></figcaption></figure>

## 问题

我的二层网络状态为 **不可用**。我该怎么办？

<figure><img src="/files/eFZMLTz7kAm6w3WMXC55" alt=""><figcaption></figcaption></figure>

## 答案

检查您的二层网络的两个接入点的操作状态。如果显示 **创建失败**，请联系我们以查明原因。

## 问题

我的二层网络状态为 **可用**，但其接入点状态为 **不可用**。我该怎么办？

## 答案

<figure><img src="/files/Eld4xuPuART9aQHQbsIg" alt=""><figcaption></figcaption></figure>

1. 如果 **不可用** 的接入点是 **公网云**，请检查您是否在公网云控制台上接受了连接。如果您已经接受了，请联系我们以查明原因。
2. 如果 **不可用** 的接入点是 **数据中心端口**，请检查端口是否已连接。咨询您的 Cross Connect 供应商或检查本地设备状态。如果一切正常，请联系我们以查明原因。


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