Overdue Payment
This document outlines the billing and resource handling policies related to overdue payments for self-service customers, covering both subscription and pay-as-you-go service models.
Subscription
If you have overdue bills, your existing subscription resources are not affected. However, you will be unable to purchase new resources and services, or upgrade your configurations.
Your pay-as-you-go data transfer overages will be throttled until the subscription expires.
After the subscription expires, the service enters the suspension period immediately without a protection period.
Elastic Compute
72 hours
Released after suspension period
Bare Metal
72 hours
Released after suspension period
Cloud Networking
72 hours
Released after suspension period
CDN & ZGA
72 hours
Released after suspension period
Pay-as-you-go
When your account has overdue payments, all your pay-as-you-go resources are suspended. Overdue payments may cause resource stopping and even being released. You're recommend to ensure your account balance sufficient to pay for resources.
Your pay-as-you-go data transfer overages will be throttled 24 hours after payment is overdue.
Elastic Compute
24 hours
72 hours
(service stopped)
Released after suspension period
Bare Metal
24 hours
72 hours
(service stopped)
Released after suspension period
Cloud Networking
24 hours
72 hours
(network disconnected)
Released after suspension period
CDN & ZGA
24 hours
72 hours
(network disconnected)
Released after suspension period
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