# Overdue Payment

This document outlines the billing and resource handling policies related to overdue payments for self-service customers, covering both **subscription** and **pay-as-you-go** service models.

## Subscription

When your account has an outstanding balance, your subscription resources will remain active, but bandwidth will be throttled to 1 Mbps. You will be unable to purchase new resources and services, or upgrade your configurations.

After the subscription expires, resources enter the suspension period immediately without a protection period.

Refer to the table below for the suspension and recycle periods for each service type:

| Product         | Suspension Period | Recycle Period                   |
| --------------- | ----------------- | -------------------------------- |
| Bare Metal      | 72 hours          | Released after suspension period |
| Virtual Machine | 72 hours          | Released after suspension period |
| CDN & ZGA       | 72 hours          | Released after suspension period |

## Pay-as-you-go

When your account has an outstanding balance, your pay-as-you-go resources will enter a protection period based on the service type. Once the protection period ends, resources will be suspended or throttled.

Please ensure your account balance is sufficient at all times.

Refer to the table below for the protection and suspension periods for each service type:

| Product          | Protection Period | Suspension Period               | Recycle Period                   |
| ---------------- | ----------------- | ------------------------------- | -------------------------------- |
| AI Gateway       | -                 | 72 hours (service stopped)      | Released after suspension period |
| Elastic Compute  | 2 hours           | 72 hours (service stopped)      | Released after suspension period |
| Bare Metal       | 24 hours          | 72 hours (service stopped)      | Released after suspension period |
| Cloud Networking | 24 hours          | 72 hours (network disconnected) | Released after suspension period |
| CDN & ZGA        | 24 hours          | 72 hours (network disconnected) | Released after suspension period |

{% hint style="info" %}
**Note**

You can view [Subscription Lifecycle Stages](/welcome/pricing/general-lifecycle-rules/subscription-stages.md) and [Pay-as-you-go Lifecycle Stages](/welcome/pricing/general-lifecycle-rules/pay-as-you-go-stages.md) for detailed other stages of your resource lifecycle.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.console.zenlayer.com/welcome/pricing/general-lifecycle-rules/overdue-payment.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.