Overdue Payment
This document outlines the billing and resource handling policies related to overdue payments for self-service customers, covering both subscription and pay-as-you-go service models.
Subscription
When your account has an outstanding balance, your subscription resources will remain active, but bandwidth will be throttled to 1 Mbps. You will be unable to purchase new resources and services, or upgrade your configurations.
After the subscription expires, resources enter the suspension period immediately without a protection period.
Refer to the table below for the suspension and recycle periods for each service type:
Bare Metal
72 hours
Released after suspension period
Virtual Machine
72 hours
Released after suspension period
CDN & ZGA
72 hours
Released after suspension period
Pay-as-you-go
When your account has an outstanding balance, your pay-as-you-go resources will enter a protection period based on the service type. Once the protection period ends, resources will be suspended or throttled.
Please ensure your account balance is sufficient at all times.
Refer to the table below for the protection and suspension periods for each service type:
AI Gateway
-
72 hours (service stopped)
Released after suspension period
Elastic Compute
2 hours
72 hours (service stopped)
Released after suspension period
Bare Metal
24 hours
72 hours (service stopped)
Released after suspension period
Cloud Networking
24 hours
72 hours (network disconnected)
Released after suspension period
CDN & ZGA
24 hours
72 hours (network disconnected)
Released after suspension period
Note
You can view Subscription Lifecycle Stages and Pay-as-you-go Lifecycle Stages for detailed other stages of your resource lifecycle.
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