Specific Product Terms

Last updated: March 23, 2026

1. Service Description and Model Availability

Zenlayer's AI Gateway is a large language model aggregator where users may access third-party application programming interfaces ("APIs") to use a variety of generative artificial intelligence models listed on our website ("AI Models"). Zenlayer may add or remove AI Models from the Service at any time without notice. Zenlayer does not operate the underlying models. All AI Models and their output are provided and generated by third-party AI Providers ("Model Providers").

Customer acknowledges and agrees that the availability of specific AI Models may vary or be modified from time to time due to the Model Providers' service decisions, technical or operational requirements, export control restrictions, or other applicable laws or regulatory requirements. Zenlayer reserves the right, at its sole discretion, to suspend, limit, or terminate access to any affected AI Model or related Services to ensure compliance with such requirements.

Customer acknowledges and agrees that Zenlayer shall have no liability whatsoever for any unavailability, suspension, interruption, or termination of the Services to the extent such events are attributable to the Model Providers.

2. Disclaimer of Liability and Warranties

Zenlayer is not responsible for and Customer acknowledges and agrees that Zenlayer shall not be liable for the AI Models' operations or output. Zenlayer makes no representations or warranties regarding the legality, accuracy, completeness, reliability, security, non-infringement, quality, performance, or suitability of any AI Model or its output.

Customer acknowledges that Zenlayer makes no representations or warranties regarding whether any Model Provider has completed algorithm filings, large model registrations, or other compliance procedures. As a generative AI service provider, Customer is solely responsible for verifying that the models it uses comply with applicable legal requirements.

3. Customer Compliance Obligations

Customer represents and warrants that it shall at all times comply with the specific terms of use imposed by the Model Provider for each AI Model integrated into the Services ("AI Model Terms"), including but not limited to any license conditions, prohibited usage, and regional restrictions. Links to the AI Model Terms may be found on our website or at each Model Provider's website. It is Customer's sole responsibility to review and adhere to the AI Model Terms. Failure to do so may result in termination of Services.

Customer further represents and warrants that Customer shall use the AI Models, and any outputs generated therefrom, in full compliance with all applicable laws, regulations, and regulatory requirements in the jurisdiction(s) where Customer is located or operates; in the jurisdiction(s) where the AI Models are accessed or utilized; and in the jurisdiction(s) where the outputs are used, deployed, published, or otherwise made available.

Customer is solely responsible for its end users' use of the Services. Customer shall ensure that its agreements with end users contain terms no less protective than these terms, including but not limited to prohibitions on illegal activities, end user responsibility for input legality, and respect for third-party intellectual property rights.

Customer is solely responsible for the legality and compliance of all inputs submitted to the Services and warrants that it has all necessary rights and authorizations. Customer assumes full responsibility for all outputs generated from its inputs.

4. Data Usage and Security

Some AI Models may store or train on your inputs for improving their own large language models and may allow you to opt-out of model training, as described in the applicable AI Model Terms. Customer is encouraged to review AI Model Terms carefully to understand how data may be used. Zenlayer is not responsible for any data practices of Model Providers.

Customer shall establish and maintain appropriate data security mechanisms to protect user data from unauthorized access, disclosure, or loss. Customer shall immediately cease generation and transmission of any illegal or harmful content discovered in its services and report to relevant authorities as required by law.

5. Prohibition on Model Training

Customer expressly covenants and warrants that it shall not, directly or indirectly, use any data, content, output results, or other information obtained through the Services (collectively, “Service Outputs”) for the development, training, fine-tuning, optimization, or improvement of any artificial intelligence foundation model, large language model, or machine learning model, including but not limited to: (i) using Service Outputs as or as part of a training dataset for any form of model training; (ii) conducting data distillation or using Service Outputs to train, guide, or optimize another model; (iii) using Service Outputs for data annotation, data augmentation, data cleaning, or constructing corpora, benchmarking, or evaluation datasets for model training purposes; (iv) systematically collecting, scraping, batch calling, or otherwise using automated means to accumulate Service Outputs for model training; (v) using Service Outputs to generate synthetic data or converting Service Outputs into derivative data for model training; and (vi) using Service Outputs in any other way to develop artificial intelligence models, algorithms, or products that compete with Zenlayer or the Model Providers.

Customer shall ensure that its employees, affiliates, subcontractors, and end users comply with this Section. Any breach of this Section by Customer shall entitle Zenlayer to terminate this Agreement and all related orders immediately, and Customer shall indemnify Zenlayer against all losses arising therefrom, including but not limited to direct damages, reasonable enforcement costs, and any liabilities incurred by Zenlayer to Model Providers as a result of such breach. Any fees prepaid by Customer shall be non-refundable.

6. Third-Party Claims and Indemnification

In the event any third-party (including copyright owners, data subjects, or regulatory authorities) brings a claim against Zenlayer arising from Customer's or its end users' use of the Services, Customer shall assume primary responsibility for defending such claim and holding Zenlayerharmless.

Customer shall indemnify, defend, and hold harmless Zenlayer, its affiliates, directors, officers, and employees from any and all claims, losses, damages, or liabilities arising out of or related to Customer's failure to comply with the foregoing terms.

7. Modification of Terms

Zenlayer reserves the right to modify these terms at any time. Continued use of the Services after any such modification constitutes acceptance of the modified terms.