> For the complete documentation index, see [llms.txt](https://docs.console.zenlayer.com/welcome/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.console.zenlayer.com/welcome/cloud-networking/cloud-networking-faq/why-is-my-private-connect-state-inactive.md).

# Why is my Private Connect state Inactive?

## Background Information

During creation, the service state is **Inactive**. Once created, the service state syncs with the state of underlying resources.

<figure><img src="/files/JjOxv6Tza467jcJ5jmYy" alt=""><figcaption><p>Service in Creation</p></figcaption></figure>

<figure><img src="/files/I5HYja86Dsx25JY8Wwhq" alt=""><figcaption><p>Created Active Service</p></figcaption></figure>

## Q

My Private Connect state is **Inactive**. What should I do?

<figure><img src="/files/Vzpv0xNqie8DyucrFEBI" alt=""><figcaption></figcaption></figure>

## A

Check the operation state of the two access points of your Private Connect. If it shows **Creating failed**, please reach out to us to discover the cause.

## Q

My Private Connect state is **Active**, but its access point state is **Inactive**. What should I do?

## A

<figure><img src="/files/o5fiMMjoOOgJTWzX8QqE" alt=""><figcaption></figcaption></figure>

1. If the **Inactive** point is a **public cloud**, please check if you have accept the connection on the public cloud console. If you had, please reach out to us to discover the cause.
2. If the **Inactive** point is a **data center port**, please check whether the port is connected. Consult with your Cross Connect supplier or check your on-premise device state. If everything is normal, please reach out to us to discover the cause.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.console.zenlayer.com/welcome/cloud-networking/cloud-networking-faq/why-is-my-private-connect-state-inactive.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.