> For the complete documentation index, see [llms.txt](https://docs.console.zenlayer.com/welcome/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.console.zenlayer.com/welcome/cloud-networking/cloud-networking-faq/why-is-my-private-connect-state-inactive.md).

# Why is my Private Connect state Inactive?

## Background Information

During creation, the service state is **Inactive**. Once created, the service state syncs with the state of underlying resources.

<figure><img src="https://3201622183-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9X3FDdkCL2HzhbPpPMFt%2Fuploads%2Fgit-blob-9e8d4cedc8346204a289a8d40e5dae28a0076637%2Fimage.png?alt=media" alt=""><figcaption><p>Service in Creation</p></figcaption></figure>

<figure><img src="https://3201622183-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9X3FDdkCL2HzhbPpPMFt%2Fuploads%2Fgit-blob-cc5e76006513d54c055aeed79ab998ed47fab51f%2Fimage.png?alt=media" alt=""><figcaption><p>Created Active Service</p></figcaption></figure>

## Q

My Private Connect state is **Inactive**. What should I do?

<figure><img src="https://3201622183-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9X3FDdkCL2HzhbPpPMFt%2Fuploads%2Fgit-blob-c9ab832fc67ee633b559936f32b4bb30174282f9%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

## A

Check the operation state of the two access points of your Private Connect. If it shows **Creating failed**, please reach out to us to discover the cause.

## Q

My Private Connect state is **Active**, but its access point state is **Inactive**. What should I do?

## A

<figure><img src="https://3201622183-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9X3FDdkCL2HzhbPpPMFt%2Fuploads%2Fgit-blob-8a62d31782992454a6a108198bb18eca45de2dfe%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

1. If the **Inactive** point is a **public cloud**, please check if you have accept the connection on the public cloud console. If you had, please reach out to us to discover the cause.
2. If the **Inactive** point is a **data center port**, please check whether the port is connected. Consult with your Cross Connect supplier or check your on-premise device state. If everything is normal, please reach out to us to discover the cause.