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# Why is my Private Connect state Inactive?

## Background Information

During creation, the service state is **Inactive**. Once created, the service state syncs with the state of underlying resources.

<figure><img src="/files/JjOxv6Tza467jcJ5jmYy" alt=""><figcaption><p>Service in Creation</p></figcaption></figure>

<figure><img src="/files/I5HYja86Dsx25JY8Wwhq" alt=""><figcaption><p>Created Active Service</p></figcaption></figure>

## Q

My Private Connect state is **Inactive**. What should I do?

<figure><img src="/files/Vzpv0xNqie8DyucrFEBI" alt=""><figcaption></figcaption></figure>

## A

Check the operation state of the two access points of your Private Connect. If it shows **Creating failed**, please reach out to us to discover the cause.

## Q

My Private Connect state is **Active**, but its access point state is **Inactive**. What should I do?

## A

<figure><img src="/files/o5fiMMjoOOgJTWzX8QqE" alt=""><figcaption></figcaption></figure>

1. If the **Inactive** point is a **public cloud**, please check if you have accept the connection on the public cloud console. If you had, please reach out to us to discover the cause.
2. If the **Inactive** point is a **data center port**, please check whether the port is connected. Consult with your Cross Connect supplier or check your on-premise device state. If everything is normal, please reach out to us to discover the cause.