# Why is my Private Connect state Inactive?

## Background Information

During creation, the service state is **Inactive**. Once created, the service state syncs with the state of underlying resources. 

<figure><img src="https://3201622183-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9X3FDdkCL2HzhbPpPMFt%2Fuploads%2FTePwnxOUNyemSM53n3Rq%2Fimage.png?alt=media&#x26;token=99c6fbcc-d28f-4337-9ca7-a276bb8b7b63" alt=""><figcaption><p>Service in Creation</p></figcaption></figure>

<figure><img src="https://3201622183-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9X3FDdkCL2HzhbPpPMFt%2Fuploads%2FsUfaABm3Eaehv2dhhzOZ%2Fimage.png?alt=media&#x26;token=f3e64288-f1ad-423a-9150-aee52fb8a89f" alt=""><figcaption><p>Created Active Service</p></figcaption></figure>

## Q

My Private Connect state is **Inactive**. What should I do?

<figure><img src="https://3201622183-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9X3FDdkCL2HzhbPpPMFt%2Fuploads%2F3JZnhJ9amSgAYdAlGJty%2Fimage.png?alt=media&#x26;token=00ddb006-1ca3-415d-af44-061c30e5fe4d" alt=""><figcaption></figcaption></figure>

## A

Check the operation state of the two access points of your Private Connect. If it shows **Creating failed**, please reach out to us to discover the cause.

## Q

My Private Connect state is **Active**, but its access point state is **Inactive**. What should I do?

## A

<figure><img src="https://3201622183-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9X3FDdkCL2HzhbPpPMFt%2Fuploads%2FeK4ENn4ip6yszBXp6ngL%2Fimage.png?alt=media&#x26;token=60058059-d23d-43c2-a663-64efa55988fb" alt=""><figcaption></figcaption></figure>

1. If the **Inactive** point is a **public cloud**, please check if you have accept the connection on the public cloud console. If you had, please reach out to us to discover the cause.
2. If the **Inactive** point is a **data center port**, please check whether the port is connected. Consult with your Cross Connect supplier or check your on-premise device state. If everything is normal, please reach out to us to discover the cause.