General Pricing Rules

Pricing Model

The specific pricing model is subject to the regulations of services. Generally two kinds of pricing models are supported in zenConsole: Subscription and Pay-as-you-go.

Billing Start Time

Billing starts when a resource is created successfully and becomes available:

• Compute instances (elastic compute, virtual machine, bare metal, and GPU cloud): billing starts when the instance is created successfully and its status becomes Running.

• Associated resources (elastic IP, disk, snapshot, load balancer, NAT gateway, and so on): billing starts when the resource is created successfully and becomes available.

You are not billed when you place or pay for an order, or while a resource stays in the Creating status.

Note

• For pay-as-you-go resources, a one-billing-cycle Temporary Hold is frozen when you place the order. The temporary hold verifies your account balance. It is not a charge, and a frozen temporary hold does not mean that billing has started.

• If a resource fails to be created, you are not charged: fees paid for subscription resources are returned, and the temporary hold for pay-as-you-go resources is unfrozen and returned to your account balance. The order record is kept in Billing Center > Orders for your reference.

• If a resource stays in the Creating status for a long time, submit a ticket on zenConsole to contact us.

Timezone

The general timezone used for bills is Coordinated Universal Time (UTC), UTC +0.

Currency

The transaction currency on zenConsole is USD, which can be used for all spending on the console.

• You can refill your balance using credit card, PayPal, AliPay, and wire transfer.

• You can withdraw your balance by submitting a ticket on zenConsole, or sending an email to [e-mail].

Vouchers

• Vouchers can be used for fee deduction only in specific scenarios. When you apply for refund, vouchers that were redeemed cannot be returned.

• Vouchers cannot be deducted for overdue payment, or be transferred, withdrawn, or invoiced. The validity periods of vouchers cannot be extended.

Promo code

Promo codes extra benefits provided for more discounts. However, promo codes cannot be used in conjunction with term-based discounts. The highest discount available will be applied.

Bills

You can go to the Billing Center to view the details of your bills.