Support Contact

You can submit any requests or authorize Zenlayer support to access your account to troubleshoot.

Click Ticket on the upper right corner of the zenConsole to contact Zenlayer support. You can either raise a ticket or authorize our support team to operate on your behalf.

Raise a Ticket

Click Raise Ticket to submit a ticket.

1. Select your issue category: Account, Billing, Service Failure, Product Inquiry, Suggestions, or Others.

2. Describe your issue in up to 500 characters.

3. Provide your contact information. Your name and email address are pre-filled from your account; the contact number is optional.

4. Click Submit.

Raise a Ticket

To track the progress of your tickets, click My Tickets.

Authorize Support

Click Authorize Support to generate an authorization code, and provide the code to a Zenlayer Support team member. Our support can then access your account and help you troubleshoot on your behalf.

Authorize Support

Note

• The code is valid for 48 hours. Click Generate New Code to replace it with a new one.

• We will not apply any changes that may generate additional financial charges without your consent.